Fix: We’re Having Trouble Connecting to The Server Excel 2016

Are you troubled with the We’re having trouble connecting to the server error in Excel 2016 and wondering what went wrong or how to fix the error then this guide is for you?

The Excel error “We’re having trouble connecting to the server if this continues, please contact your support team” is a common error that appears when the Excel spreadsheet is prevented from getting imported into Windows SharePoint.

As per the users when the error appears they are unable to use the Excel files and start seeing the error.

Therefore we have come up with this article, here find out the effective solutions to get past the error along with the common culprits responsible for the error.

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What Causes “We’re having trouble connecting to the server” Error Excel 2016?

  • Temporary Bugs in Browser: There can be bugs in your browser which are causing this issue.
  • Connected Services: If there are a ton of services connected with the file can also trigger the issue.
  • Sharepoint Connection: Check if the file is connected to SharePoint or not.
  • Site Settings: The settings of the site can be improper which can also trigger the issue.

How to Fix We’re Having Trouble Connecting to The Server Excel?

Fix 1: Clear Browser History and Cache

The browser corrupted cache can also conflict with the importing process and is likely to cause problems in this case clearing the browser data and cache files of your browser and solving the issue. To clear the browser data and cache follow the steps underneath:

Chrome:

  • Launch Chrome and click on the 3 dots available at the top right.
  • Now click on the Settings option and click on the 3 lines available at the top left and then click on the Privacy and security option.

6 Fixes for Excel Online is not Working Error

  • Then scroll down and click on the Clear Browsing data option and click on Clear Data option.

Edge

  • Launch Microsoft Edge and click on the 3 dots available at the top right and click on the Settings option.
  • Now click on the 3 lines available at the top left and click on the Privacy, search and services option.

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  • Then click on the Clear browsing data now option and clear the data and cache files.
  • Now restart the browser and check if the issue is resolved or not.

Firefox

  • Launch the browser and click on the 3 dots available at the top right.
  • Now click on the Settings option and click on the Privacy and Security option.
  • Then click on the Clear browsing data option and then click on the clear data button to clear the data.

We're Having Trouble Connecting to The Server Excel 2016

  • Now restart the browser and check if the issue is resolved or not.

Fix 2: Delete Cache Files of Office Upload Center

All the online processes of the Microsoft office are done by Office Upload Center, so it is recommended to clear the cache files of the Office Upload Center and check if it helps you to solve the issue. To clear the cache files of the Office upload centre follow the steps underneath:

  • Click on the Windows Start icon and search for Office Upload Center in the search bar.
  • Now click on the Settings option available at the top.
  • Then click on the Delete cache files button and then click on the delete cache information button.
  • Now check if the issue is resolved or not.

Fix 3: Remove Connected Services

If there are a lot of services connected to the Excel file you are trying to open then the services can trigger the issue. So it is recommended to remove the useless services and check if it helps you to solve the issue. To remove the services follow the steps underneath:

  • Open the problematic file and click on the Files option available at the top left.

We're Having Trouble Connecting to The Server Excel 2016

  • Now click on the Account option available on the left side and then under the connected services remove the services that are not required. Now save the changes and close the file.
  • Then check if the issue is resolved or not.

Fix 4: Remove Saved Credentials for Office

Many users reported (on Microsoft’s official forum) that removing the saved credentials of Office helped them to solve the issue. So give it a try and check if it helps you to solve the issue. To remove the saved credentials follow the steps underneath:

  • Click on the Windows Start icon and search for Control Panel in the search bar.

Reinstall The Microsoft Office Application

  • Now click on the User accounts option and then click on the Credential Manager option.
  • Then click on the Windows Credentials option and then click on all the Office-related options and click on the remove option to remove the credentials.

We're Having Trouble Connecting to The Server Excel 2016

  • Now restart your PC and check if the issue is resolved or not.

Fix 5: Change Site Settings

If the Site settings are improper then it can trigger multiple issues regarding the website including the “we’re having trouble connecting to the server Excel 2016” issue. So it is recommended to change the site settings and check if it helps you to solve the issue. To change the site settings follow the steps underneath:

  • Launch Chrome and click on the 3 dots available at the top right.
  • Now click on the Settings option and click on the 3 lines available at the top left and then click on the Privacy and security option.

We're Having Trouble Connecting to The Server Excel 2016

  • Then scroll down and click on the Site Settings option.
  • And scroll down and select the Cookies and site data option.
  • Now click on the Add option beside the site you can always use the cookies option and add the site.

We're Having Trouble Connecting to The Server Excel 2016

  • Save the changes and restart the browser and check if the issue is resolved or not.

Fix 6: Connect SharePoint

Any issue in the SharePoint connection can trigger the “we’re having trouble connecting to the server ” error. So it is recommended to connect to SharePoint. manually and check if helps you to solve the issue. To connect to SharePoint manually follow the steps underneath:

  • Open the problematic file and click on the Files option.
  • Now click on the account option available on the left side.
  • Under the Connected services section, click on the add service option and add SharePoint.

We're Having Trouble Connecting to The Server Excel 2016

  •  And save the changes and check if the issue is resolved or not.

Fix 7: Try Using Another Browser

This issue can be related straight to the browser you are using. So it is recommended to use a different browser and check if it helps you to solve the browser. The browser that is recommended is Edge as it is a Microsoft product and Excel is a Microsoft product too so the compatibility should be better.

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Conclusion

Here my job is done.! I tried my best to list down the potential solutions to fix Excel error we’re having trouble connecting to the server.

The Fixes mentioned are tested and worked for several users so, it is worth trying them one by one till you find the one that works for you.

Follow the solutions listed and check which one works for you.

I hope you have found this tutorial helpful. If you are facing any other issue related to this specific one, let us know by sharing your experience on our social media FB and Twitter Page.



Priyanka is an entrepreneur & content marketing expert. She writes tech blogs and has expertise in MS Office, Excel, and other tech subjects. Her distinctive art of presenting tech information in the easy-to-understand language is very impressive. When not writing, she loves unplanned travels.