How To Fix Microsoft Excel Security Warnings The Application Experienced An Internal Error?

In my previous post, I have already discussed Excel security warnings that come on the message bar and provided the best fixes to troubleshoot them. In today’s topic I going to tell you about one very annoying error i.e Microsoft Excel Security Warnings The Application Experienced An Internal Error.

I have found that numerous Excel users are frequently asking for these error fixes on many forum sites. So, today I have chosen this topic to discuss with you all.

Without wasting any more time….! Let’ grab every pinch of detail about this Excel Application Experienced an Internal Error loading the SSL Libraries.

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User’s Scenario:

Hi,

I am trying to open a excel document from our web based repository, our server is using TLS1.2 Protocol. when we open any excel file for few user it get open without any issue, but for few users we are getting an error as “Certificate error   The application experienced an internal error loading the SSL Libraries”. Please let me know how to solve this problem (PFA Screen shot). our users are using MS Office 2013 and Windows 7 OS. I have already tried the solution provide on below link but it did not worked.

Source:

https://social.technet.microsoft.com/Forums/en-US/e07aa2b7-abd4-4212-94b9-56cf73a91323/certificate-error-while-opening-excel-file?forum=officeitpro

About Excel Certificate Error SSL Libraries:

Error Name: 

Excel security warning certificate error: The Application experienced an internal error loading SSL libraries

Error Description:

Microsoft Excel Certificate error: The Application Experienced An Internal Error loading SSL libraries is usually encounters when trying to open Excel documents.

After receiving this error your PC will starts freezing up whenever you attempt to access your Excel documents. Please note one thing that problem is mainly associated with the TLS updates. 

Due to this Excel certificate error SSL Libraries error, certain Windows services and applications can’t use the updated protocols.

Error Screenshot:

 Excel Application Experienced an Internal Error loading the SSL Libraries

How To Fix Excel Security Warning Certificate Error?

Here I listed down some best solutions to fix Excel Security warning certificate error.  So let’s discuss them one by one.

Method 1: Troubleshoot SSL Libraries Issue

After the arrival of the Foldr application updated version, 4.10.0.1 SSL security setting is switched to ‘modern’ SSL Ciphers. So due to this weaker and older protocols like TLS 1.0 and 1.1 to ciphers like RC4 and 3DES.

Check this Microsoft helpful post, for more knowledge:

http://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in

Older Operating System like Windows 7 and 8 running MS office 2016/2013/2010 may catch this Excel certificate error The Application Experienced An Internal Error loading SSL libraries. Mainly while using edit in Microsoft office button.

Resolution:

  • First option: Excel application experienced internal error loading SSL libraries can be fixed by installing the hotfix for the Operating System.

Check out this link for easy downloading and installing the hotfix for Windows OS: http://www.catalog.update.microsoft.com/search.aspx?q=kb3140245

  • Second option: For fixing up this Excel certificate error SSL Libraries, the user needs to downgrade back to the older SSL ciphers.

If you are unable to install the hotfix for your Windows OS then you have the option to downgrade the Foldr application back to the legacy SSL ciphers. For this you just need to execute the below-given command on to your Foldr application console:

set-ciphers legacy

To revert back the server, to the default modern SSL cipher, use the following command.

set-ciphers modern

Method 2: Enable Or Disable Security Alerts About Links 

One of the very common reasons behind the occurrence of this Excel application internal error loading SSL libraries is that your document is having some links to a suspicious website.

MS Office provides you with such protection features by which you can easily avoid these security risks. This is possible by making a few settings in Trust Center. Well in Office 2007/2020/2013 you can make modifications in these security settings but in latest versions of MS Office don’t offer this.

In MS Office, by default, the recognition of malicious links in a website is always turned on. Well, you have the option to turn off the detection so as to avoid any kind of security alert.

  • Open your Office program, tap the File.
  • Hit the Options.
  • Now go to the Trust Center option and tap the Trust Center Settings.

trust-center-in-excel-options-dialog

  • In the opened window of Trust Center Settings hit the Privacy Options.
  • Now within the Privacy Options, you can either choose or remove the checkmark from the check box: Check Microsoft Office documents that are from or link to suspicious Web sites.
  • At last tap to the OK option.

Below shown image is of the Trust Center’s Privacy Options section.

Check Microsoft Office documents that are from or link to suspicious Web sites

MS Excel security warning: The Application Experienced An Internal Error loading SSL libraries will surely fix after turning off the security alert option.

Conclusion:

After reading the complete post now I am quite sure that you all can resolve the Excel application experienced an internal error loading SSL libraries error on your own.  But in case, if you stuck into any other problem meanwhile performing these fixes or getting any other Excel errors then let us know by commenting in my blog comment section.

Good luck….!



Margret Arthur is an entrepreneur & content marketing expert. She writes tech blogs and expertise on MS Office, Excel, and other tech subjects. Her distinctive art of presenting tech information in easy to understand language is very impressive. When not writing, she loves unplanned travels.