While trying to send an Excel file as an attachment, getting “General mail failure. Quit Microsoft Excel restart the mail system and try again” error message, then this article is for you here check out the complete information what goes wrong with your Excel file and how to fix general Email error in Excel.

Microsoft Excel is a very useful application used for carrying out different functions. This is used by small as well large businesses organizations.

However, Excel is a very crucial application as this easily gets corrupted and start showing errors.

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There are many different types of errors users are found reporting in forums threads.

Today in this article I am going to describe the latest general email error in Excel. This error is faced by the users while sending Excel file.

Let describe it best with the user experience:

When I try to share my attachment to an email it gives me a message about the default mail client being wrong. Then it says “general mail failure. Quit Microsoft Excel, restart the mail system and try again”

Office 365. NO other problems in outlook. No problem sharing from one drive folder


                                                                                      Original Post from Microsoft Community

In Excel sharing files with others via email is easy, but in some cases commonly after an update, it won’t work and start showing errors.

Well, this is a very frustrating error, as you are not able to send an Excel file, every time you try to get an error message:

General mail failure. Quit Microsoft Office Excel, restart the mail system, and try again

However when you quit and restart outlook (or another program you use), then also the issue is not solved

Well, here in this article some workaround that helps you to resolve general Email error in Excel


Ways to Fix General Email Error in Excel


Solution 1: Check Outlook


It is found that the error occurs if below-given conditions exist:

  • Having Outlook 2013 installed with an earlier Outlook version
  • Outlook version other than Outlook 2013 is running while trying to send the file.

So check if this is your case and follow the steps to fix the issue:

  • Exit earlier Outlook version
  • Start Outlook 2013 > send Excel file from other programs

Well, if you send a file from an earlier Outlook version, then attach a file to an email message you start from Outlook.

Means avoid attaching the email process from other programs like MS Word or MS Excel.

Hope doing this will help you to resolve general mail failure Excel 2013 but if not then try the second solution.

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Solution 2: Perform Recovery Installation of Office


This is another solution that helped many users is office recovery installation

Follow the steps to do so:

  • Press Start > Open Control Panel > go to Programs
  • Here check out the installed programs
  • Locate Microsoft Office > left click on it > click Change

  • Then the Office Setup screen appears
  • Select Restore > click Continue
  • Now the recovery installation will start
  • It takes time to complete the whole process > wait until the whole process is finished.
  • As the recovery installation process is finished > you need to reboot your computer.

  • And lastly to complete the recovery action > restart your PC and when Windows is restarted, Excel is able to send files via Share Option, and the mail client is also started.

This is a working solution that helped many users hope after performing this error is resolved and you are able to send Excel files in email.


Solution 3: Uninstall the Latest Installed Update


Many users have confirmed they are getting the error after performing the latest update KB3128008 or any other Windows update.

Well, if after performing any latest update you are getting the General Mail Failure error in Excel.

Then best is to uninstall the latest update and check whether the general mail failure quit Microsoft Excel 2013 is resolved or not.

Hope after following the above given manual solutions you are able to troubleshoot General Mail Failure error in Excel but if not then make use of the automatic MS Excel Repair Tool.


Automatic Solution: MS Excel Repair Tool


Make use of the professional recommended  MS Excel Repair Tool to repair corrupt, damaged as well as errors in Excel file. This tool allows to easily restore all corrupt excel file including the charts, worksheet properties cell comments, and other important data. With the help of this, you can fix all sort of issues, corruption, errors in Excel workbooks. This is a unique tool to repair multiple excel files at one repair cycle and recovers the entire data in a preferred location. It is easy to use and compatible with both Windows as well as Mac operating system. This supports the entire Excel versions and the demo version is free.


Excel Repair for Windows


Steps to Utilize MS Excel Repair Tool:





Well, I tried my best to put together the working solutions to fix General Mail Failure error in Excel.

Make use of the given solutions one by one and check which one helps you to fix the error.

However, if none of the manual solutions worked for you then try to automatic repair utility to fix the error and recover the entire data stored in it.

Additionally, Excel is an essential application and used in daily life, so it is recommended to handle the Excel file properly and follow best preventive steps to protect your Excel files from getting corrupted.

Despite it, always create a valid backup of your crucial Excel data and as well scan your system with good antivirus program for virus and malware infection.

If, in case you have any additional questions concerning the ones presented, do tell us in the comments section below or you can also visit our Repair MS Excel Ask Question 

Good Luck….

How To Fix General Email Failure Error in Excel
How To Fix General Email Failure Error in Excel
Article Name
How To Fix General Email Failure Error in Excel
Are you the one getting the general mail failure error in Excel then try the solutions given in the article to get rid of the error and start sending the Excel files in emails again...
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Repair MS Excel Blog
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